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Privacy Policy
Last updated: April 3, 2025 | Xtono Hemp Co.
1. Introduction
Xtono Hemp Co. ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site.
2. Information We Collect
We may collect the following categories of personal information:
Information you provide directly: Name, email address, phone number, billing and shipping address, company name, and payment information when you place an order, submit a wholesale inquiry, or create an account.
Information collected automatically: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages via cookies and similar tracking technologies.
Payment information: We use Stripe to process payments. We do not store full card numbers or CVV codes. Stripe's privacy policy governs their handling of your payment data.
3. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders, including routing orders to our fulfillment partners. Communicate with you about your orders, account, and our products. Respond to wholesale inquiries and customer service requests. Send transactional notifications (order confirmations, shipping updates). Improve our website, products, and customer experience. Comply with legal obligations, including age verification requirements. Detect and prevent fraud or unauthorized activity. Send marketing communications where you have consented or where permitted by law.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service providers: Third-party vendors who assist us in operating our website, processing payments (Stripe), fulfilling orders, and providing customer support. These parties are contractually obligated to keep your information confidential.
Legal compliance: When required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site. Cookies are small data files stored on your device. We use:
Essential cookies: Required for the Site to function, including session management and authentication.
Analytics cookies: Help us understand how visitors interact with our Site so we can improve it.
You can control cookie settings through your browser. Disabling certain cookies may affect Site functionality.
6. Age Verification
Our Site is intended for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years in accordance with standard business and tax record-keeping requirements.
8. Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit and access controls for data at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
The right to access and receive a copy of your personal data. The right to correct inaccurate or incomplete data. The right to request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements. The right to opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly. The right to data portability where applicable.
To exercise any of these rights, please contact us at [email protected].
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a CCPA request, contact us at [email protected].
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Xtono Hemp Co.
Email: [email protected]
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